Our customers' satisfaction means everything to us. Here at DTYStore.com, we take pride in our product’s superior quality and craftsmanship. If for any reason you are not satisfied with your purchase, simply contact our customer satisfaction department at CS@DTYStore.com. We are so confident in our products that we offer a 90-Day Satisfaction Assurance Warranty on all of our premium TENCEL bedding products. This warranty does not cover normal wear and tear or any items that are used in a way that is inconsistent with its proper use. The following Limited Warranties are non-transferable and given only to the original retail purchaser, subject to all the terms and conditions below. 

The Satisfaction Assurance Warranty DOES NOT cover

• Theft or loss of the item
• Cuts, burns, stains or pet damage, fading, or shrinking and is not valid when heavy soiling or abuse is evident.
• The Satisfaction Assurance Warranty does not cover damages resulting from excessive soiling, improper or unapproved cleaning methods, fading or other damages resulting from exposure to sunlight, or damages resulting from any liquid. CAUTION: Any use of improper or unapproved cleaning methods voids all warranties.
• These Warranties do not apply to rented, business, commercial, institutional, or other non-residential uses, any merchandise purchased “as is” or second-hand. All warranties, whether express or implied, cover only normal household usage
• These do not apply to any products that have been altered by any person, dealer, or company.

To obtain warranty services, the original retail purchaser must comply with the requirements of this Claim Procedure. Contact CS@DTYStore.com to obtain warranty service. All claims must include the original order number, the product item number, and be filed within the applicable warranty period. DTYStore.com reserves the right to require defective parts be returned upon request.